Privacy Policy

1. Information We Collect

We may collect the following categories of information in connection with your use of our website and services:

• Contact details — such as name, email address, phone number, and business name submitted through forms or account registration.
• Account and usage data — including login activity, preferences, and interactions with our platform.
• Technical data — such as IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.
• Financial or transactional information — where relevant to onboarding, verification, or the provision of our services, to the extent voluntarily provided.
• Communications — records of correspondence, support requests, and feedback you send to us.

2. How We Use Your Information

We use collected information for purposes that may include:

• Providing, operating, and maintaining our website and services.
• Responding to enquiries, support requests, and account-related communications.
• Improving our services, website functionality, and user experience.
• Meeting legal, regulatory, or contractual obligations applicable to our operations.
• Sending administrative or service-related notices, where permitted.

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, balanced against your rights and interests.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, analyse site traffic, and support core functionality. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the website. Where required by applicable law, we will seek your consent prior to placing non-essential cookies.

5. Sharing and Disclosure of Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers and vendors who support our operations, subject to confidentiality obligations.
• Where required to comply with applicable law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of {{BRAND_NAME}}, our users, or others.
• In connection with a business transaction, such as a merger, acquisition, or asset sale, subject to appropriate safeguards.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law, including for record-keeping, dispute resolution, or regulatory purposes.

7. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on applicable law, you may have rights that include:

• Requesting access to, or a copy of, the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information, subject to legal or contractual limitations.
• Objecting to or restricting certain processing activities.
• Withdrawing consent, where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies before providing any personal information.

10. International Data Transfers

Where information is transferred, stored, or processed outside your home jurisdiction, we will take reasonable steps to ensure appropriate safeguards are in place, consistent with applicable data protection requirements.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any material changes will be reflected by an updated "Last updated" date at the top of this page.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page. We aim to respond to reasonable requests within a reasonable timeframe.